Customer/Event Experience
I have worked on customer and event experiences in multiple industries including water sports, small businesses, and diversity equality and inclusion. For each job, I analyzed the company experience map to strengthen touchpoints and improve the consumer experience.
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Need finding study on the BYU football ROC section
Studied the end-user experience in the student section at BYU football games. After 2 months of observations, interviews, and analysis we used the design thinking approach to formulate recommendations to improve the game-day experience for the students.
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Stadium Managers Association 48th Annual Florida Conference
Assisted with the execution of the seminar to ensure that all 300 attendees had the best possible experience
Provided service and information to all attendees, managed the Covid-19 check station to ensure that all attendees and workers were healthy and safe.
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Water sports sales personnel
Worked with customers in person, over the phone, and through email to educate them on what products best suit their needs. Increased number of satisfied customers, and positive online ratings.
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Qualtrics study on Good Move Cafe
Took on the role of experience insight consultants for Good Move Cafe. We studied the needs of consumers and which drivers have the best effect on the overall outcome of one's experience.
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Study on black students experience at BYU
Wanting to better understand what happens on campus, we studied how students of color feel when attending BYU. After empathizing with our target group, we used the design thinking approach to create solutions.
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Customer experience consultant for the Bijou Market
Assisted Bijou Market in creating an engaging and interactive environment for all attendees of the market.
